Sun, May 25, 2025
[Archive]
Volume 15, Issue 46 (2022)
JMED 2022, 15(46): 41-53 |
Back to browse issues page
Ethics code: ندارد
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
moradi S, zakaryaei M, vakili M M. Explaining interpersonal communication facilitators in educational managers and staff at the university of medical sciences: A qualitative study. JMED 2022; 15 (46) :41-53
URL: http://edujournal.zums.ac.ir/article-1-1554-en.html
URL: http://edujournal.zums.ac.ir/article-1-1554-en.html
1- University Azad Islamic Branch Zanjan
2- University Azad Islamic Branch Zanjan ,manjih zakary@yahoo.comaei
3- zanjan university of medical sciences
2- University Azad Islamic Branch Zanjan ,
3- zanjan university of medical sciences
Abstract: (2639 Views)
Background & Objective: Interpersonal communication has been constantly been taken into consideration in recent years and has been considered an important requirement for successful job performance in organizations. This study aimed to explain the experiences and views of managers and staff of Zanjan University of Medical Sciences, Zanjan, Iran, on interpersonal communication skills.
Materials & Methods: The present qualitative study was conducted with a conventional content analysis approach. The participants (n=10) were selected from the educational managers and staff of Zanjan University of Medical Sciences using the purposive sampling method and taking into account the maximum diversity in demographic characteristics, such as age, gender, education level, and job position. Data were collected using semi-structured interviews until reaching saturation and analyzed simultaneously. Qualitative data analysis was performed manually.
Results: Based on the participants' experiences, 160 initial codes were extracted, which were eventually classified into two main categories, including facilitators and inhibitors, of which only the facilitators were examined in this study. The main category of facilitators was summarized in 19 subcategories and 6 categories, including the facilitator's personal and professional characteristics, quality of work life, organizational structures, organizational civic behaviors, communication skills and channels, and attention to ethical and ideological principles.
Conclusion: The results of the study showed that from the point of view of managers and employees of medical education, paying attention to the facilitators of interpersonal communication was one of the most important factors in interpersonal communication, and addressing them would strengthen effective interpersonal communication, lead to better interactions between employees, increase satisfaction, and improve the quality of work.
Materials & Methods: The present qualitative study was conducted with a conventional content analysis approach. The participants (n=10) were selected from the educational managers and staff of Zanjan University of Medical Sciences using the purposive sampling method and taking into account the maximum diversity in demographic characteristics, such as age, gender, education level, and job position. Data were collected using semi-structured interviews until reaching saturation and analyzed simultaneously. Qualitative data analysis was performed manually.
Results: Based on the participants' experiences, 160 initial codes were extracted, which were eventually classified into two main categories, including facilitators and inhibitors, of which only the facilitators were examined in this study. The main category of facilitators was summarized in 19 subcategories and 6 categories, including the facilitator's personal and professional characteristics, quality of work life, organizational structures, organizational civic behaviors, communication skills and channels, and attention to ethical and ideological principles.
Conclusion: The results of the study showed that from the point of view of managers and employees of medical education, paying attention to the facilitators of interpersonal communication was one of the most important factors in interpersonal communication, and addressing them would strengthen effective interpersonal communication, lead to better interactions between employees, increase satisfaction, and improve the quality of work.
Article Type : Orginal Research |
Subject:
Medical Education
Received: 2022/02/21 | Accepted: 2022/09/4 | Published: 2022/09/16
Received: 2022/02/21 | Accepted: 2022/09/4 | Published: 2022/09/16
References
1. Singh A K, ILalropuii. Role of Interpersonal Communication in Organizational Effectiveness. Int J Res Manag Bus Stud. 2014; 1: 36-9.
2. Damghanian H, Rastegar AA, Yazdani Ziarat M. Designing and explaining competency models in organizational interpersonal communication. Management Studies in Development and Evolution, 2018; 27 (88): 143- 174. (Persian)
3. Gassabi Khoshe Mehr N, Eskandari K. an Investigation of the Effective Factors Enhancing the Interactional Skills of Commanders with Soldiers Affiliated to the Military Training Centers of the Ground Force of Iranian Army. A Research Quarterly in Military Management. 2015; 15 (57): 1-22. (Persian)
4. Yazdani E, Soleimanpouromran M. The Relationship between Communication Skills and Quality of Teaching in University Lecturers from the Viewpoint of Medical Students. JNKUMS. 2018; 9(4): 82-89. (Persian)
5. Fallah Madvari R, Malakou - tikhah M, Abbasi balochkhane F, Rabiei H, Jalali Ardekani M. Relationship between Workplace Noise Exposure and Worker's Communication Skills among Miners in Iran: A Cross - Sectional Study. J Occup Hyg Eng. 2021; 7(4): 8-15. (Persian)
6. Haddadi A, Ebrahimi M E. The Effect of Yalom Group Therapy on Resiliency and Communication Skills in Students Health Res. J. 2020; 5 (3) :188-198 . (Persian) [DOI:10.29252/hrjbaq.5.3.188]
7. Gyotaj H, Moghly A. Investigating the relationship between the communication skills of managers and the performance of employees in the police command of Bandar Abbas city. PMSQ. 2016; 12(3): 451-476. (Persian)
8. Malikian N, Rashid Haji H. Examining the communication skills of managers with organizational transformation "case study of the presidential institution". Sociological Researches Quarterly 2018; 12(3&4): 79-92. (Persian)
9. Okoro E, Washington MC, Thomas O. The impact of interpersonal communication skills onorganizational effectiveness and social self-efficacy: A synthesis. (IJLL). 2017; 4(3): 28-32.
10. Nazari R, Ehsani M, Ashraf Ganjavi F, Ghasemi H. The effects of communication skills and interpersonal communication on the organizational effectiveness of Iranian sports managers and model presentation. Sports Management Studies (Research in Sports Science). 2012; 4(16): 157-173. (Persian)
11. Nazari R, Rezaei F, Hadi Tip H. Relationship between communication skills and social capital in sports organizations of Hamadan province and model presentation. Sports Management Journal. 2018; 10 (1): 33-48. (Persian)
12. Nwabueze U, Mileski J. Achieving competitive advantage through effective communication in a global environment. Journal of International Studies. 2018;11(1):50-66. [DOI:10.14254/2071-8330.2018/11-1/4]
13. Yang Y, Wang Q. The Effect of Balint-style Group on Empathy Ability and Interpersonal Communication Skills of Rehabilitation Students. Advances in Social Science, Education and Humanities Research.2022; 670: 24-9. [DOI:10.2991/assehr.k.220704.006]
14. Franco CAGS, Franco RS, Ceratti Lopes JM, Severo M, Ferreira M A. Clinical communication skills and professionalism education are required from the beginning of medical training - a point of view offamily physicians. BMC Medical Education. 2018; 18:43. 8) 18:43. [DOI:10.1186/s12909-018-1141-2]
15. Vakili M M, Hidarnia A R, Niknami S. Development and Psychometrics of an Interpersonal Communication Skills Scale (A.S.M.A) among Zanjan Health Volunteers. Hayat Journal. 2012; 18(1): 5-19. (Persian)
16. Corbin J, Strauss A. Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory: SAGE Publications; 2008. [DOI:10.4135/9781452230153]
17. Lincoln Y, Guba E. Naturalistic Inquiry. California: Sage Publication; 1985, 105-17.
18. Hassan N, Sumardi N, Aziz RA. The influence of personality traits on communication competence. International Journal of Academic Research in Business and Social Sciences. 2019; 9(13): 493-505. [DOI:10.6007/IJARBSS/v9-i13/6999]
19. Hashemieh ch, Ozgoli G, Abolmaali Kh, Nasiri M. The relationship between personality traits and marital satisfaction based on five factors model of personality: A systematic review. SJKU. 2017; 22 (5): 121-132. (Persian)
20. Damghanian H, Roozban F. Identifying the factors affecting the disconnection of Iranian insurance agents based on a mixed plan for selecting a participant. Insur Res J. 2017; 31 (3) (Series 123): 45-66. (Persian)
21. Azimi Lolti H, Ash Torab, Bagheri Nesami M, Bagherzadeh Ledari R. Professional communication experience of nurses working in teaching hospitals: a phenomenological study. J Mazand Univ Med Sci. 2011; 21 (85) .180-125. (Persian)
22. Shams Ghahfarokhi M, Ghasemi M, Shams Ghahfarokhi F. The relationship between physical environment and work stress with job satisfaction. Tibbi-i-kar Research Center of Industry Related Diseases. 2021; 13 (2) :40-51. (Persian) [DOI:10.18502/tkj.v13i2.7040]
23. Kahnoji m. Investigating the relationship between assertiveness and empathy of faculty members with managerial positions (Case study: Vali-e-Asr University of Rafsanjan). Modiriat Farda Journal. 2017; 51 (16): 194-203. (Persian)
24. Seifalii F, Morovati S, Hoseini Nia M. Representation of management styles and conflict resolution strategies in the Holy Quran. Journal of Social Work. 2018; 5 (17): 151-190. (Persian)
25. Koonmee K, Singhapakdi A, Virakul B, Lee D-J. Ethics institutionalization, quality of work life, and employee job-related outcomes: A survey of human resource managers in Thailand. Journal of Business Research. 2010; 63(1): 20-26. [DOI:10.1016/j.jbusres.2009.01.006]
26. Pipas MD, Jaradat M. Assertive communication skills. Annales Universitatis Apulensis: Series Oeconomica. 2010; 12(2): 649-656. [DOI:10.29302/oeconomica.2010.12.2.17]
27. Thiagarajan T, Isravel YAD, Durairaj A. Organizational Citizenship Behavior: Its Definition and Dimension. 2017: 46- 55.
28. Mehr Ali H. The role of effective communication management in the Iranian automotive industry and model presentation: Allameh Tabatabai University; 2011. (Persian)
29. Ozsaker M, Ozkutuk N, Orgun F. A study of the organizational citizenship behaviors and organizational communications of teachers: Case study of Aydin Province. African Journal of Business Management. AJBM. 2012; 6(29): 8659-66. [DOI:10.5897/AJBM12.048]
30. Damghanian H, Rastegar A, Yazdani Ziarat M. Designing and explaining the competency model in organizational interpersonal communication. Management Studies in Development and Evolution. 2018; 27 (88): 143-74. (Persian)
31. Adu-Oppong AA, Agyin-Birikorang E. Communication in the workplace: Guidelines for improving effectiveness. Global journal of commerce & management perspective. 2014; 3(5): 208-13.
32. Karami M, Shariati S, Esmaihi M. Examining the principles of interpersonal relationships based on the moral-social teachings of Surah Al-Hujurat and modeling the content of these teachings. Quarterly Journal of Educational Psychology. 2013; 9 (29): 135-73. (Persian)
33. Martin C, MacDonald BH. Using interpersonal communication strategies to encourage science conversations on social media. PLOS One. 2020; 15(11): e0241972. [DOI:10.1371/journal.pone.0241972]
34. Chan TJ, Yong WK, Harmizi A. Usage of WhatsApp and interpersonal communication skills among private university students. Journal of Arts & Social Sciences. 2020; 3(2): 15-25.
35. Kelly S, Graham L, MacDonald, P.Graham L, Goke R. Organizational citizenship behaviors as influenced by supervisor communication: The role of solidarity and immediate behaviors. Business Communication Research and Practice. 2018; 1(2): 61-9. [DOI:10.22682/bcrp.2018.1.2.61]
36. Croucher S, Zeng C, Rahmani D, Sommier M. Religion, Culture, and Communication. In J. Nussbaum (Ed.), Oxford Research Encyclopedia of Communication. Oxford University Press.
37. Zhang X. Intercultural Communication and Religious Beliefs-A Case Study of the American Film "Innocence of Muslims". Int. j. arts commer. lit. 2013; 2(2): 7-12
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
