Volume 4, Issue 6 (2011)                   JMED 2011, 4(6): 55-62 | Back to browse issues page

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Goharinezhad S, Maleki M, Khajehkazemi R. The measurement of education quality from the viewpoints of master students in Tehran University of Medical Sciences . JMED 2011; 4 (6) :55-62
URL: http://edujournal.zums.ac.ir/article-1-46-en.html
The measurement of education quality from the viewpoints of master students in Tehran University of Medical Sciences
S Goharinezhad *1 , M Maleki , R Khajehkazemi
1- , goharinezhad@gmail.com
Abstract:   (29984 Views)
Background and Objective: Today, organizations compete for quality services. One of the strategies available to achieve this goal is high quality service. This study aims to measure quality educational services from the viewpoint of master students in Tehran University of Medical Sciences. The study was conducted using SERVQUAL model. Material and Methods: The present study is a descriptive - cross-sectional. The sample consists of 97 master and PhD students. Data was collected with questionnaire and was analyzed with SPPS16 software. Results: Results showed that quality gap existed every five–year of service. The deepest gap was traced after accountability (-1.66 ±0.74) (P = 0.0001). Conclusion: Based on the results planning for quality improvement of educational services should be postgraduate students in line with expectations.
Keywords: Quality, Educational services, Student
Full-Text [PDF 243 kb]   (4872 Downloads)    
Article Type : Orginal Research | Subject: Education
Received: 2011/07/5 | Accepted: 2011/08/28 | Published: 2011/10/15
Add your comments about this article : Your username or Email:
CAPTCHA
Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.