fa پژوهشي اصیل Orginal Research <span style="font-family:Times New Roman;"><span style="line-height:2;"><span style="font-size:16px;"><b><span lang="FR">Background & Objective</span></b><b><span lang="FR">:</span></b><span lang="FR"> Academic advising during study helps students to overcome problems, achieve educational goals, and enjoy success. The study aimed to investigate the factors affecting the success and failure of the academic advisor system at Tabriz Faculty of Dentistry from the perspective of faculty members and students.</span><br> <b><span lang="FR">Materials & Methods: </span></b><span lang="FR">In this cross-sectional study that was conducted in Tabriz Faculty of Dentistry in 2018, two researcher-made questionnaires were used to collect data after the confirmation of their validity and reliability. The questionnaires consisted of 20 questions, which included 10 items related to existing challenges and obstacles and 10 questions on proposed solutions. A total of 80 faculty members were selected via stratified random sampling method and 203 students were selected by simple random sampling. Thereafter, they completed the questionnaires. The results were analyzed in SPSS software (version 17) using descriptive statistics, percentage and mean, and the U-Man-Whitney test.</span><br> <b><span lang="FR">Results:</span></b> <span lang="FR">The most important obstacles from students&#39; perspective were the advisor&#39;s unsuccessful experience over the past years (84.1%), followed by the lack of a management system 68.3%. Holding orientation workshops was the most frequent solution suggested by students (85.5%). The most important obstacle from professors&#39; perspective was students&#39; dishonesty with the advisor(86.3%). According to 83.8% of professors, the most practical solution regarding the exciting challenges was the allocation of sufficient time for the student by the academic advisor.</span><br> <b><span lang="FR">Conclusion: </span></b><span lang="FR">As evidenced by the results of this study, it seems that holding orientation workshops, gaining students&#39; trust, and allocating sufficient time for each student can be effective in improving the academic advisor system.</span></span></span></span> Counselling, Advisor, Dentistry 44 49 http://edujournal.zums.ac.ir/browse.php?a_code=A-12-1870-1&slc_lang=fa&sid=1 Ayla Bahramian aila.bahramian@gmail.com 5300319475328460023626 5300319475328460023626 No Tabriz University of Medical Sciences katayoun katebi k_katebi@yahoo.co.uk 5300319475328460023627 5300319475328460023627 No Tabriz University of Medical Sciences Rahman Moloodi rebin.moloodi933@gmail.com 5300319475328460023628 5300319475328460023628 No Tabriz University of Medical Sciences Fatemeh Dabaghi Tabriz fatemeh.dabaghitabriz@gmail.com 5300319475328460023629 5300319475328460023629 Yes Tabriz University of Medical Sciences